After Shapella network update with the possibility of withdrawing funds, many validators decided to withdraw cryptocurrency from staking. Validators who withdrew funds to the wallets of the large American cryptocurrency exchange Coinbase faced a problem – the funds were stuck. The reason for this was the lack of high-quality technical support.
McKenna Otterstedt, Senior Product Communications Officer at Coinbase, confirmed that a technical problem exists and the company is actively working to fix it. The specialist did not name the number of affected users and the amount of stuck ETH.
At the same time, more than 40 users spoke out about asset balances that do not reflect withdrawals from ETH staking to Coinbase wallets. Among the victims is Zelda’s own crypto exchange validator. At the same time, the records in the blockchain show that the delivered ETH became available for withdrawal on April 25.
Coinbase offers its own staking services, including through publicly available validators owned by Coinbase Cloud. According to the analytical company Nansen, Coinbase currently accounts for the largest number of ETH in the withdrawal queue (40% of the total).
The company’s support service does not recommend setting up rewards and unblocking the withdrawal of funds from ETH to the Coinbase ETH wallet until the problem is fixed.